Our communication patterns and approaches are ingrained and second nature. We react and respond without experiencing how differently our communications may be received from the way we intended. We often jump in with our views and opinions without giving any thought to demonstrating how well we are listening or to acknowledging what others see as important. We frequently ignore or are unaware of the impact or misinterpretation that might result from our responses.
Learn how to communicate confidently in a wide variety of situations, including effectively answering challenging questions, responding to difficult requests, facilitating group discussion, managing conflict and much more. All examples and interactive activities will be tailored specifically to the types of situations you encounter in your day-to-day work experiences. Relevant content and solid resources will be interwoven with interactive dynamic activities and exercises to enrich your professional lives, enlighten your minds and provide you with take-away strategies and knowledge that you will be able to retain easily and implement immediately.
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